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Join our podcast as we discover how to make the world smarter one step at a time! Listen to industry leaders on the trends and topics shaping how we work and use content. Our episodes explore the latest in artificial intelligence, machine learning, semantics, and other emerging technologies. Discussions also include best practices for content strategy, engineering, operations, governance, and design. We share insights on how these practices are changing the way we live, work, and interact with each other.
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Tuesday Feb 07, 2017
Tuesday Feb 07, 2017
In this episode, Elizabeth McGuane, Content Strategy Lead at Intercom, discusses bot communication with Cruce Saunders. Hear about integrating bots into Intercom's messenger app, user preferences for bot interactions, and the evolving role of bots in customer experiences. McGuane also touches on the technical aspects of content strategy and the need for a structured approach.
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