Many think digital policy is a chore, simply related to managing risk and regulations. But policy has a far more important role to play in developing a healthy digital and customer experience ecosystem. 

 

Listen in to this insightful and eye-opening interview with Kristina Podnar and host Cruce Saunders, as they explore the rightful role digital policy can play in accelerating content operations, encouraging innovation within a more clearly defined focus, and actually speeding up content velocity through the creative and development supply chain.

 

Listeners may be surprised to find out how policy may be one of the key missing ingredients, kept secret by being shrouded by legal and regulatory overhead, that can positively contribute towards content intelligence.

 

Read the full transcript at simplea.com.

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Uncover the alchemy of data and content microservices that produce golden customer experiences. Hear data-expert and Principal at CloudData LLC, Gaja Vaidyanatha share lessons from working with cloud-based architectures at massive scale. Discover how intelligent experiences are produced by integrating customer touchpoints into a single location that enables a 360-degree view of the customer.

 

Read the full transcript at simplea.com.

Bonus material from this episode of Towards a Smarter World:

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Leading Teams Towards Next-generation Customer Experiences with CXO Todd Unger

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Content Superheroes with Alan Porter

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Join Alan Porter for stories of industry content superheroes fighting and overcoming corporate challenges. Hear more at Lavacon 2019, where Alan will be presenting a keynote, The Heroes of Content Strategy. Use code 'ATEAM' for $200 off at registration.

 

Visit simplea.com for resources and a full transcript of this episode.

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Championing Enterprise Content Strategy

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Intelligent Content Supply Chains

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